Technical Support Graduate

About

Description

SITA is inviting recent graduates to join its South Africa Graduate Program within SITA Global Services for an 11-month period, with potential for a permanent role. This entry-level role focuses on supporting technical services, assisting under the supervision of the Customer Success Manager, and providing technical support to SITA airline clients. Graduates will gain hands-on experience in aviation operations, technical and communication skills, and participate in corporate projects within a dynamic, global environment.

Responsibilities

• Ensure SLA compliance with prompt client support
• Manage incidents for both internal and external customers
• Follow installation guidelines and best practices
• Maintain service operation availability with proper system configuration
• Utilize tools and equipment for installation, intervention, and repairs
• Escalate unresolved issues as needed
• Conduct preventive maintenance and monitor systems/services
• Provide onsite user support during service cutovers

Qualifications

• Bachelor’s Degree
• 6 months to 2 years of experience in IT support (Desktop, PCs, Printers, and Network Devices)
• Working knowledge of Windows 10
• Basic networking knowledge
• Customer service skills and problem ownership attitude
• Ability to work in a team and build relationships
• Installation and configuration experience for end-user applications and software
• CompTIA A+ knowledge

Application instructions:

• To apply simply, click on the apply button.